AWS Partnership
As certified AWS partners, we help enterprises navigate their cloud customer experience journey. With the help of our industry-led AWS-certified experts, we plan their journey from initial strategy to modernization. We ensure security, scalability, and cost efficiency in digital transformation on Amazon Web Services
Our Badges
Our Amazon Web Services At A Glance
As a partner of AWS, we maximize the potential of Amazon Web Services, tailored to modern business needs. Our specialties span Amazon Connect delivery, Generative AI, Multi-cloud expertise, Cloud infrastructure, DevOps, and Managed Services, among others, helping enterprises to enhance their digital transformation journey.
We have a set of proven industry-specific accelerators and business models, enabling businesses to adapt to opportunities flawlessly with reduced complexity and operating costs.
Driving Innovation Across Sectors with AWS
Healthcare & Life Sciences
HIPAA-ready patient engagement
Virtual assistants for Appointments scheduling
Real-time reporting
HubSpot API Integration
Backend Criteria Matching
Banking, Financial Services & Insurance (BFSI)
Fraud detection
Identity validation
Transaction History Access
Multi-Channel Support
Secure Data Handling
Travel & Hospitality
AI-powered booking / Reservations
Real-time flight / Hotel notification
Multilingual support
Telecom
Automated troubleshooting bots
Billing via self-service
Plan inquiries via self-service
Forecast-driven workforce optimization
Public Sector & Education
Scalable citizen
Student hotlines
Crisis helpline automation
Enrollment assistants
Application assistants
Manufacturing & Supply Chain
Order tracking
Logistics updates via IVR/chat
Demand forecasting for service loads
Support automation
Specialized AWS Expertise For Every Business Need
Agentic AI / Gen AI
Our experts use generative AI to improve customer experience, automate frequent tasks, and explore new insights. We use AI-driven solutions to enhance decision- making and boost customer experience.
Amazon Connect Specialization
We create and implement Amazon Connect contact centers customized for your business requirements, facilitating seamless omnichannel customer interactions. Our specialists guarantee quick, effective, and expandable rollouts.
AWS Lambda Delivery
Speed up new ideas with AWS Lambda, which lets you run code automatically without setting up or looking after servers. We make it easy to build systems that grow with your needs, save money, react to events, launch faster, need less work to run, and connect easily with AWS.
Multi-Cloud Expertise
Our expertise enables businesses to effortlessly implement and oversee cloud solutions in AWS. We guarantee improved performance, cost-effectiveness, and adaptability.
Managed Services
Our managed services handle monitoring, maintenance, and optimization, enabling companies to concentrate on expansion. We guarantee dependable, safe, and economical cloud functions.
Enabling Success Through Our Core Capabilities
Cloud & Infrastructure
Data & AI
Digital Transformation
Professional Services
Customer Experience
Customer Experience
We empower businesses in providing seamless, business-focused, and uniform interactions at every touchpoint. Improve customer engagement, commitment, loyalty, etc.
Contact Center Modernization
Omnichannel CX Enablement
Virtual Agents & Conversational AI
Workforce Engagement & Optimization
Speech, Sentiment & Predictive Analytics
Digital Transformation
Drive innovation by modernizing applications, processes, and infrastructure. Use cloud technology, artificial intelligence, and automation to enhance business growth.
AI-Powered Workflow Automation
Managed Cloud Operations
Digital Workplace Transformation
Employee Experience & Collaboration Tools
Platform Deployment
Future-Ready Solutions for Modern Enterprises
Ready to Move to Google Cloud?
Leverage Google RaMP and our certified cloud expertise
To migrate faster, smarter, and more affordably.
Need Clarity? We’ve Got Answers
1. What is Contact Center AI?
Contact Center AI is an advanced suite of AI-powered tools designed to enhance customer experience and streamline contact center operations.
2. What services are included under CCAI Advisory Services?
It provides ongoing support, implementation experience, individual recommendations and optimization to maximize your AI investment.
3. What makes the CCAI platform more reliable?
It is built on a highly scalable and secure foundation that ensures high performance, availability and data privacy for your contact center operations.
Have a Project?
Let’s Talk!
- NDA? Absolutely just ask.
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