CX Advisory Services
Transform Your Contact Center with CX Expertise
Our Process for CX Advisory Services
Key Offerings of CX Advisory Services
Customer Journey Assessment & Mapping
Identify gaps, friction points, and improvement opportunities across the entire customer lifecycle.
Omnichannel Experience Design
Build seamless engagement across voice, chat, email, social, and self-service channels.
Process Optimization
Benchmark your current operations and streamline processes for higher efficiency and better outcomes
AI & Automation Readiness Consulting
Evaluate where AI, GenAI, and automation can create the highest value in your contact center.
Workforce & Agent Experience Strategy
Improve agent efficiency, reduce burnout, and enhance productivity with data-driven EX insights.
Quality & Compliance Frameworks
Establish strong governance models, QA practices, and compliance workflows to meet industry standards.
AI-Powered Contact
Center Solutions
Transforming the contact center with a smarter, faster, personalized customer experience powered by AI-driven automation. Some of our solutions include self-service agents, intelligent routing, and sentiment analysis. These features help reduce call volumes and improve agent productivity. With the help of a combination of insights from AI and human expertise, businesses can resolve queries more instantly. Improve customer expectations. Stay ahead of competitors with our custom-built contact center.
01
Contact Center
02
Contact Center Migration & Modernization
03
Agents & Virtual Agents
04
Workforce Management
05
Analytics & Insights
06
Speech Analytics & Sentiment Analysis
07
Gen AI
08
Omnichannel Customer Experience
09
Agent & Supervisor Experience
10
Professional Services
Why Choose Our CX Advisory Services?
Proven Contact Center Expertise
Holistic CX + EX Approach
Data-Driven Decision Making
AI-First Strategic Roadmaps
Outcomes You Can Expect
Increased customer satisfaction & higher NPS
Deliver more personalized, efficient experiences that naturally boost customer happiness and loyalty.
Improved First-Contact Resolution (FCR)
Resolve customer issues faster and more accurately with better processes, insights, and AI-driven support.
Reduced operational and support costs
Optimize resources, eliminate inefficiencies, and lower service costs without compromising experience quality.
Enhanced agent performance and engagement
Empower agents with the right tools, guidance, and insights to perform better and stay motivated.
Accelerated adoption of AI and automation
Integrate AI capabilities seamlessly to improve speed, accuracy, and productivity across the contact center.
Consistent, high-quality customer journeys across channels
Ensure every interaction—voice, chat, email, or social—feels unified, effortless, and on-brand.
Start Your CX Transformation Journey
Partner with CloudSens to redesign customer journeys, optimize operations, and build a high-performing, AI-ready contact center. Let’s shape a CX strategy that delivers measurable impact.
Need Clarity? We’ve Got Answers
Contact Center AI is an advanced suite of AI-powered tools designed to enhance customer experience and streamline contact center operations.
It provides ongoing support, implementation experience, individual recommendations and optimization to maximize your AI investment.
It is built on a highly scalable and secure foundation that ensures high performance, availability and data privacy for your contact center operations.
Have a Project?Let’s Connect!
- NDA? Absolutely just ask.
- We’ll respond in 24 hours fast & focused.