Reimagining customer experience — bringing
intelligence, speed, and empathy to every
touchpoint.
What is tryvium?
A Unified Cloud Contact Center platform empowering organization to transform how they engage with customers by combining an intelligent automation, AI-powered analytics, and seamless omnichannel user experiences. Built on Microsoft Teams, tryvium enhances collaboration and ensures consistent, smarter interactions. This unified approach drives measurable business outcomes—faster resolutions, lower operational costs, and improved satisfaction across both employees and customers.
Core Capabilities That Power Smarter
Customer Engagement
GenAI based Virtual Assistant
Utilizes its highly trained Natural Language Processing (NLP) module to deliver human-like
responses, ensuring a seamless and intuitive user experience.
responses, ensuring a seamless and intuitive user experience.
Sentiment-Based Routing
A standout feature that enhances employee support experience by intelligently directing
interactions based on emotional tone.
interactions based on emotional tone.
Agentic AI Assistance
Empowers agents in real time with AI-driven guidance, contextual recommendations, and
automated task handling—boosting productivity and ensuring smarter, faster resolutions.
automated task handling—boosting productivity and ensuring smarter, faster resolutions.
Unified CCaaS and UCaaS Platform
Combines the power of Cloud Contact Center as a Service (CCaaS) and Unified Communications as
a Service (UCaaS)—delivering scalable, secure contact management alongside integrated
telephony, messaging, video, and collaboration tools for seamless customer and team experiences.
a Service (UCaaS)—delivering scalable, secure contact management alongside integrated
telephony, messaging, video, and collaboration tools for seamless customer and team experiences.
AI-Driven Measurable
Outcomes
30%
Reduction in support volume
40%
Increase in first call resolution rate
50%
Boost in agent productivity
60%
Increase in employee sentiment Scores
Why Choose tryvium?
- End-to-end capability across Azure, Microsoft 365, Teams, Dynamics, and Power Platform.
- Real-time KPI dashboards and analytics to track performance and optimize.
- Resolve 30% of issues without human intervention.
- Ensuring cost efficiency with a flexible pay-as-you-go model.
- Intelligent Routing based on priority, intent and sentiment.
Microsoft Certified Excellence
Experience the Future of Customer Engagement
Ready to transform your contact center?