Real-Time Speech &
Sentiment Analysis for Modern Contact Centers
Unlock Deeper Insights with Real-Time Speech & Sentiment Intelligence
Our Process for Speech & Sentiment Analysis
The Impact: Better Decisions, Better Service, Better Outcomes
Real-Time Emotion & Intent Detection
Detect frustration, dissatisfaction, confusion, or positive feelings in real-time - so that agents and supervisors can respond when it counts.
Smarter Quality Management
QA is made easier through automated scoring, call categorization, and behavioral insights, which enhance training results.
Consistent, Empathetic Experiences
Equip agents with emotional intelligence knowledge that enables them to be proactive and gain customer trust.
Improved CSAT & First-Contact Resolution
Anticipate customer satisfaction patterns, cause, and risk factors to initiate ongoing service enhancements.
Reduce Compliance Risk
Flag sensitive phrases, escalations, and policy violations to maintain compliance standards.
Deeper Voice-of-Customer Insights
Uncover hidden patterns in tone, intent, and sentiment across thousands of interactions—helping your teams understand customer needs and improve experiences at scale.
AI-Powered Contact
Center Solutions
Transforming the contact center with a smarter, faster, personalized customer experience powered by AI-driven automation. Some of our solutions include self-service agents, intelligent routing, and sentiment analysis. These features help reduce call volumes and improve agent productivity. With the help of a combination of insights from AI and human expertise, businesses can resolve queries more instantly. Improve customer expectations. Stay ahead of competitors with our custom-built contact center.
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Contact Center
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Contact Center Migration & Modernization
03
Agents & Virtual Agents
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Workforce Management
05
Analytics & Insights
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Speech Analytics & Sentiment Analysis
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Gen AI
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Omnichannel Customer Experience
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Agent & Supervisor Experience
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Professional Services
Why Choose CloudSens for Speech & Sentiment Analysis
Contact-Center-Optimized AI Models
Real-Time Sentiment & Emotion Detection
Seamless Integrations
Actionable Insights for Better Decisions
Smart, AI-Driven Features to Decode Every Customer Interaction
Real-Time Sentiment Detection
Instantly identify customer emotion, tone, and intent during live interactions to support smarter responses.
Advanced Speech-to-Text Accuracy
Convert voice to text with high accuracy- even when the noise is high and various accents are involved.
Emotion & Behavior Scoring
Monitor stress, aggravation, fulfillment, and mood change during the conversation.
Escalation & Compliance Alerts
Receive automatic alerts when calls show signs of risk, dissatisfaction, or policy violations.
Conversation Summaries & Insights
Generate AI-driven summaries, sentiment trends, and key highlights for faster post-call analysis.
Supervisor & QA Dashboards
Access unified dashboards showing sentiment trends, agent performance, and quality metrics for continuous improvement.
Unlock Real-Time Conversation Intelligence Today
Start transforming customer interaction with AI-powered speech and sentiment insights built for modern contact centers.
Need Clarity? We’ve Got Answers
Contact Center AI is an advanced suite of AI-powered tools designed to enhance customer experience and streamline contact center operations.
It provides ongoing support, implementation experience, individual recommendations and optimization to maximize your AI investment.
It is built on a highly scalable and secure foundation that ensures high performance, availability and data privacy for your contact center operations.
Have a Project?Let’s Connect!
- NDA? Absolutely just ask.
- We’ll respond in 24 hours fast & focused.