ConverSense – Cloud Contact Center
Powered by Google CCAI
What is ConverSense?
ConverSense is an AI-powered cloud contact center platform powered by Google CCAI. It is a customer experience platform that unifies tools, data, and intelligence to help contact center customers, agents experience exceptional personalized messaging, insights, and real-time analytics & data. It combines CloudSens’s decades of CX expertise with advanced AI to simplify operations, enhance agent performance, and create more meaningful customer experiences with less effort.
Core Capabilities That Redefine Customer
Experience
Customer 360
Get a unified view of the customer journey, history, data, and reports. ConverSense uses this data to deliver more personalized customer experiences
Multi-channel Capabilities
Connect with customers seamlessly across voice, chat, email, and social channels from a single interface.
Call Transcription
Automatically transcribe customer calls in real time, making every conversation searchable and easier to analyze.
Instant Language Translation
Communicate effortlessly across languages with instant, AI-powered translation during live interactions.
Handle Tickets Within Console
Create, manage, and resolve tickets without switching platforms, improving agent productivity and response time.
Core Capabilities That Redefine Customer
Experience
Customer 360
A single perspective of the entire customer experience, interaction history, contextual information, and channel performance reporting. Through these insights, we help organizations to gain a greater understanding of how customers act and provide more personalized, consistent, and meaningful customer experiences.
Multi-channel Capabilities
Facilitates well-integrated customer interactions in voice, chat, email, and social interactions on a single, cohesive interface. Through this omnichannel channel, there will be uniform communication, enhanced agent productivity, and integrated customer experience across all touchpoints.
Call Transcription
Instantaneous calls by customers can be transcribed and converted into searchable and structured data. This simplifies the study of interactions, discoveries, and enhances service quality and adherence.
Language Translation
Facilitates language cross-communication with real-time translation that is easily executed by AI when communicating live. This eliminates language obstacles, enhances communication, and the experience of customers is consistent and of high quality among people of various parts of the world.
Manage Tickets in Console
Enables agents to generate, administer, and fix tickets in one centralized system, and not having to switch to different systems. This simplified process enhances the productivity of the agents, decreases the response time, and makes the process of fixing issues easier and more effective.
Highlights of Our SenCXConnect
Product
Customer 360
A single perspective of the entire customer experience, interaction history, contextual information, and channel performance reporting. Through these insights, we help organizations to gain a greater understanding of how customers act and provide more personalized, consistent, and meaningful customer experiences.
Multi-channel Capabilities
Facilitates well-integrated customer interactions in voice, chat, email, and social interactions on a single, cohesive interface. Through this omnichannel channel, there will be uniform communication, enhanced agent productivity, and integrated customer experience across all touchpoints.
Call Transcription
Instantaneous calls by customers can be transcribed and converted into searchable and structured data. This simplifies the study of interactions, discoveries, and enhances service quality and adherence.
Language Translation
Facilitates language cross-communication with real-time translation that is easily executed by AI when communicating live. This eliminates language obstacles, enhances communication, and the experience of customers is consistent and of high quality among people of various parts of the world.
Manage Tickets in Console
Enables agents to generate, administer, and fix tickets in one centralized system, and not having to switch to different systems. This simplified process enhances the productivity of the agents, decreases the response time, and makes the process of fixing issues easier and more effective.
AI-Driven Measurable
Business Outcomes
35%
faster average handle time with AI
30%
lower operational costs with intelligent routing
70%
first-contact resolution rate
70%
interactions powered by AI
Why Choose ConverSense?
- Built on two decades of CX expertise to combine human empathy with AI-driven power.
- A unified, modular workspace gives agents everything they need in one place — no more switching between systems.
- Seamless cloud-based architecture ensures your team can serve customers reliably from anywhere.
- Real-time insights, sentiment analysis and omnichannel capabilities help you stay ahead of customer expectations.
- Optimized for faster, smarter and more human interactions — helping you boost agent efficiency and customer satisfaction.
Google Certified Excellence
Intelligent CX Platform for Modern Contact Centers
Unifies AI, analytics, and cloud technology to help agents deliver faster, smarter, and more meaningful customer experiences.
