InteliSense – AI/ML Platform Powering
Real-World Business Use Cases
What is InteliSense?
InteliSense is an AI and machine learning platform that helps enterprises improve their customer journeys in modern contact centers. By leveraging advanced algorithms and data intelligence, InteliSense delivers personalized interactions, supports smarter decisions, and provides actionable insights. Its microservices architecture analyzes human cognition and behavior, enabling customers and agents to operate more efficiently and intuitively.
Key Capabilities That Power Intelligent Customer Experiences
Best Agent Available Routing
InteliSense instantly connects customers with the best available agent, analysing their skill, availability, and context.
Real-time chat monitoring
It enables supervisors to track conversations between agents and customers, thus ensuring quality, and provides instant support.
Personalized Pitch
InteliSense uses AI-powered insights to deliver personalized messaging & recommendations, ensuring more relevant and engaging conversations.
Emotion Detection
Analyzes the tone of conversations in real-time to help agents respond with empathy and improve customer experience.
Knowledge Base (KB) Assist
Delivers AI-powered knowledge suggestions during interactions, empowering agents with quick, accurate information.
AI-Driven Measurable
Business Outcomes
30%
faster call handling with AI routing
55%
quicker resolutions using AI
65%
boost in team efficiency
70%
AI-assisted interactions
Why Choose InteliSense?
- Connects customers with the right agent every time, ensuring faster and more accurate responses.
- Delivers human-like, context-aware experiences that feel natural and engaging.
- Understands customer emotions in real time to guide smarter, empathetic decisions.
- Integrates effortlessly with existing contact center systems for smooth operations.
- Empowers agents with instant AI-driven support for quicker query resolution.
- Ensures enterprise-grade scalability, security, and reliability as your business grows.
AWS Certified Excellence
Ready to make your contact center smarter?
Empower your teams with AI-driven intelligence and elevate every customer conversation.