InteliSense – AI/ML Platform Powering
Real-World Business Use Cases
What is InteliSense?
InteliSense is an AI and machine learning platform that helps enterprises improve their customer journeys in modern contact centers. By leveraging advanced algorithms and data intelligence, InteliSense delivers personalized interactions, supports smarter decisions, and provides actionable insights. Its microservices architecture analyzes human cognition and behavior, enabling customers and agents to operate more efficiently and intuitively.
Key Capabilities That Power Intelligent Customer Experiences
Best Agent Available Routing
InteliSense instantly connects customers with the best available agent, analysing their skill, availability, and context.
Real-time chat monitoring
It enables supervisors to track conversations between agents and customers, thus ensuring quality, and provides instant support.
Personalized Pitch
InteliSense uses AI-powered insights to deliver personalized messaging & recommendations, ensuring more relevant and engaging conversations.
Emotion Detection
Analyzes the tone of conversations in real-time to help agents respond with empathy and improve customer experience.
Knowledge Base (KB) Assist
Delivers AI-powered knowledge suggestions during interactions, empowering agents with quick, accurate information.
Key Capabilities That Power Intelligent Customer Experiences
Best Agent Available Routing
Directly link customers to the best fit available agent through real time, and intelligent analysis of skills, availability, and context of interaction. This facilitates quicker routing, making the first contact resolution more efficient, and delivering customer experience at all levels of interaction.
Real-time chat monitoring
Allows supervisors to see live chats between the customer and the agents in real time and to maintain quality and compliance. Ability to interfere immediately and guide and support agents to overcome problems at a faster pace and enhance the performance of overall services.
Personalized Pitch
Use AI-based insights in delivery of personalized messaging and smart suggestions in real time. This helps to have more relevant, interesting, and productive conversations in all interactions as it gets to know the intent and context of the customer.
Emotion Detection
Determines the tone and mood of the conversation in real time so that agents can be more emphatic and perceptive. This assists in enhancing customer satisfaction, de-escalating faster, and providing a more emotionally intelligent customer experience.
Knowledge Base (KB) Assist
Providing real-time AI-powered knowledge recommendations when interacting with customers, offering agents with fast and relevant data. This saves time in search, has better response quality, allowing agents to answer queries more effectively and successfully.
Key Capabilities That Power Intelligent Customer Experiences
Best Agent Available Routing
Directly link customers to the best fit available agent through real time, and intelligent analysis of skills, availability, and context of interaction. This facilitates quicker routing, making the first contact resolution more efficient, and delivering customer experience at all levels of interaction.
Real-time chat monitoring
Allows supervisors to see live chats between the customer and the agents in real time and to maintain quality and compliance. Ability to interfere immediately and guide and support agents to overcome problems at a faster pace and enhance the performance of overall services.
Personalized Pitch
Use AI-based insights in delivery of personalized messaging and smart suggestions in real time. This helps to have more relevant, interesting, and productive conversations in all interactions as it gets to know the intent and context of the customer.
Emotion Detection
Determines the tone and mood of the conversation in real time so that agents can be more emphatic and perceptive. This assists in enhancing customer satisfaction, de-escalating faster, and providing a more emotionally intelligent customer experience.
Knowledge Base (KB) Assist
Providing real-time AI-powered knowledge recommendations when interacting with customers, offering agents with fast and relevant data. This saves time in search, has better response quality, allowing agents to answer queries more effectively and successfully.
AI-Driven Measurable
Business Outcomes
30%
faster call handling with AI routing
55%
quicker resolutions using AI
65%
boost in team efficiency
70%
AI-assisted interactions
Why Choose InteliSense?
- Connects customers with the right agent every time, ensuring faster and more accurate responses.
- Delivers human-like, context-aware experiences that feel natural and engaging.
- Understands customer emotions in real time to guide smarter, empathetic decisions.
- Integrates effortlessly with existing contact center systems for smooth operations.
- Empowers agents with instant AI-driven support for quicker query resolution.
- Ensures enterprise-grade scalability, security, and reliability as your business grows.
Ready to make your contact center smarter?
Empower your teams with AI-driven intelligence and elevate every customer conversation.
