SenCXConnect – Instant Cloud Center
Powered by Amazon Connect
What is SenCXConnect?
SenCXConnect is a one-click, instant contact center solution powered by Amazon Connect. It lets you deploy a fully functional cloud contact center in just minutes—no AWS expertise, IAM setup, or complex configurations required.
Built with pre-configured, enterprise-grade components, SenCXConnect provides you the flexibility to choose only what you need and pay solely for what you use. It’s equipped with industry-leading capabilities, including accelerated IVR migration, a GenAI-powered agent console, and seamless omnichannel experiences—all designed to help you go live faster and deliver exceptional customer interactions.
Highlights of Our SenCXConnect
Product
One-click Instance Creation
Instantly create Amazon Connect instances and assign phone numbers—no AWS console or
technical expertise required.
technical expertise required.
Pre-built Contact Flows
Production-ready flows optimized for voice, chat, and task routing—working seamlessly right out
of the box.
of the box.
Seamless Legacy Setup Migration
An LLM-powered migration assistant that replicates and enhances your existing IVR into
Amazon Connect flows.
Amazon Connect flows.
Amazon Q
Experience the power of Amazon Q right out of the box—simply upload your knowledge bases, add
a prompt, and start using it.
a prompt, and start using it.
AI-powered Agent Console
A custom-built agent console designed to help agents handle interactions effortlessly, powered
by Amazon Q for real-time conversational intelligence— including NBO/NBA recommendations,
summarization, and more.
by Amazon Q for real-time conversational intelligence— including NBO/NBA recommendations,
summarization, and more.
Core Capabilities That Power SenCXConnect
Accelerated IVR Migration
Seamlessly migrate from legacy IVRs to modern, cloud-ready flows in record time.
Omnichannel Experience
Deliver consistent customer engagement across voice, chat, email, and messaging channels.
AWS Marketplace Integrated
Deploy instantly through AWS Marketplace with simplified billing and management.
AI-Powered Routing
Route every interaction intelligently using AI-driven intent, context, and customer insights.
Agent Assistance
Empower agents with real-time guidance, suggestions, and automated workflows for faster resolution.
Real-time Dashboard Analytics
Monitor performance instantly with live dashboards and actionable insights.
AI-Driven Measurable
Business Outcomes
95%
Faster setup – from months to minutes
60%
Lower TCO – pay only for what you use
100%
Scalable – built to grow with you
99.99%
Uptime – enterprise-grade reliability and security
Faster ROI, Lower Costs, Zero Complexity
No AWS Expertise Needed
A fully managed setup that eliminates complex IAM, security configurations, and platform dependencies.
Immediate ROI
Accelerated setup, lower operational costs, and a pay-as-you-go model ensure fast, measurable returns.
Instant Deployment
Deploy and go live within minutes—no lengthy implementation cycles or delays.
Reduced Operational Complexity
Avoid long discovery phases and remove reliance on third-party MSPs with a simplified, streamlined approach.
Why Choose SenCXConnect?
- Go live in minutes, not weeks or months, with automated provisioning.
- Deploy ready-made voice bots and workflows tailored to your industry.
- Seamlessly migrate from legacy platforms like Avaya or Genesys with minimal effort.
- Built on Amazon Connect, ensuring enterprise-grade security and limitless scalability.
- Accelerate time-to-value with faster setup, lower costs, and a usage-based model that delivers measurable returns.
AWS Certified Excellence
Your Contact Center, Ready in Minutes
Launch a fully functional cloud contact center in just minutes