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SenCXConnect – Instant Cloud Contact
Center Powered by Amazon Connect

Who We are

What is SenCXConnect?

SenCXConnect is a one-click, instant contact center solution powered by Amazon Connect. It lets you deploy a fully functional cloud contact center in just minutes—no AWS expertise, IAM setup, or complex configurations required.
Built with pre-configured, enterprise-grade components, SenCXConnect provides you the flexibility to choose only what you need and pay solely for what you use. It’s equipped with industry-leading capabilities, including accelerated IVR migration, a GenAI-powered agent console, and seamless omnichannel experiences—all designed to help you go live faster and deliver exceptional customer interactions.
Highlights

Highlights of Our SenCXConnect
Product

One-click Instance Creation 

Instantly create Amazon Connect instances and assign phone numbers—no AWS console or
technical expertise required.

Pre-built Contact Flows 

Production-ready flows optimized for voice, chat, and task routing—working seamlessly right out
of the box.

Seamless Legacy Setup Migration 

An LLM-powered migration assistant that replicates and enhances your existing IVR into
Amazon Connect flows.

Amazon Q  

Experience the power of Amazon Q right out of the box—simply upload your knowledge bases, add
a prompt, and start using it.

AI-powered Agent Console 

A custom-built agent console designed to help agents handle interactions effortlessly, powered
by Amazon Q for real-time conversational intelligence— including NBO/NBA recommendations,
summarization, and more.
Highlights

Highlights of Our SenCXConnect
Product

one click

One-click Instance Creation

Enables businesses to launch a fully operational cloud contact center within minutes, using one‑click deployment, pre‑built call flows, and instant CRM integrations. This rapid setup approach removes infrastructure dependencies, accelerates transformation, reduces costs, and immediately enhances both customer and agent experiences. 

Pre-built Contact Flows

Contact flows that are production-ready and optimized to support voice, chat, and call flows. These flows are based on best practices that minimize the amount of effort required in configuration and provide consistent customer experiences across channels.

pre built
seamless legacy

Seamless Legacy Setup Migration

Migration assistant, powered by LLM, that automatically recreates and upgrades your current IVR and routing logic into flows in Amazon connect. This saves manual work, decreases risk of migration, and provides continuity as the performance is improved with AI-driven optimizations.

Amazon Q 

Just upload your knowledge bases and set prompts to experience the power of Amazon Q. Making it possible to provide real-time, AI-powered support and provide precise answers, increase agent productivity, and improve customer experience.
amazon q
ai powered agent

AI-powered Agent Console

A custom-built agent console designed to assist the agents to handle their interactions with ease using a single interface. By using Amazon Q, this provides real-time conversational intelligence such as next-best-offer and next-best-action recommendations and automated summarization and contextual insights to enhance efficiency and quality of resolution.
Highlights

Highlights of Our SenCXConnect
Product

one click

One-click Instance Creation

Enables businesses to launch a fully operational cloud contact center within minutes, using one‑click deployment, pre‑built call flows, and instant CRM integrations. This rapid setup approach removes infrastructure dependencies, accelerates transformation, reduces costs, and immediately enhances both customer and agent experiences. 
pre built

Pre-built Contact Flows

Contact flows that are production-ready and optimized to support voice, chat, and call flows. These flows are based on best practices that minimize the amount of effort required in configuration and provide consistent customer experiences across channels.
seamless legacy

Seamless Legacy Setup Migration

Migration assistant, powered by LLM, that automatically recreates and upgrades your current IVR and routing logic into flows in Amazon connect. This saves manual work, decreases risk of migration, and provides continuity as the performance is improved with AI-driven optimizations.
amazon q

Amazon Q 

Just upload your knowledge bases and set prompts to experience the power of Amazon Q. Making it possible to provide real-time, AI-powered support and provide precise answers, increase agent productivity, and improve customer experience.
ai powered agent

AI-powered Agent Console

A custom-built agent console designed to assist the agents to handle their interactions with ease using a single interface. By using Amazon Q, this provides real-time conversational intelligence such as next-best-offer and next-best-action recommendations and automated summarization and contextual insights to enhance efficiency and quality of resolution.
Features

Core Capabilities That Power SenCXConnect

Accelerated IVR Migration

Seamlessly migrate from legacy IVRs to modern, cloud-ready flows in record time.

Omnichannel Experience

Deliver consistent customer engagement across voice, chat, email, and messaging channels.

AWS Marketplace Integrated

Deploy instantly through AWS Marketplace with simplified billing and management.

AI-Powered Routing

Route every interaction intelligently using AI-driven intent, context, and customer insights.

Agent Assistance

Empower agents with real-time guidance, suggestions, and automated workflows for faster resolution.

Real-time Dashboard Analytics

Monitor performance instantly with live dashboards and actionable insights.

Brochure

Discover What Makes
SenCXConnect Different

Get to know about SenCXConnect, how its different from other contact
centers, Download the asset to know more

Get Your Free Copy Now
Stats

AI-Driven Measurable
Business Outcomes

95%

Faster setup – from months to minutes

60%

Lower TCO – pay only for what you use

100%

Scalable – built to grow with you

99.99%

Uptime – enterprise-grade reliability and security

Benefits

Faster ROI, Lower Costs, Zero Complexity

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No AWS Expertise Needed

A fully managed setup that eliminates complex IAM, security configurations, and platform dependencies.
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Immediate ROI

Accelerated setup, lower operational costs, and a pay-as-you-go model ensure fast, measurable returns.
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Instant Deployment

Deploy and go live within minutes—no lengthy implementation cycles or delays.

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Reduced Operational Complexity

Avoid long discovery phases and remove reliance on third-party MSPs with a simplified, streamlined approach.
USPs

Why Choose SenCXConnect?

  • Go live in minutes, not weeks or months, with automated provisioning.
  • Deploy ready-made voice bots and workflows tailored to your industry.
  • Seamlessly migrate from legacy platforms like Avaya or Genesys with minimal effort.
  • Built on Amazon Connect, ensuring enterprise-grade security and limitless scalability.
  • Accelerate time-to-value with faster setup, lower costs, and a usage-based model that delivers measurable returns. 
Certifications

AWS Certified Excellence

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Your Contact Center, Ready in Minutes

Launch a fully functional cloud contact center in just minutes
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