SenCXConnect – Instant Cloud Contact
Center Powered by Amazon Connect
What is SenCXConnect?
Highlights of Our SenCXConnect
Product
One-click Instance Creation
technical expertise required.
Pre-built Contact Flows
Production-ready flows optimized for voice, chat, and task routing—working seamlessly right out
of the box.
Seamless Legacy Setup Migration
Amazon Connect flows.
Amazon Q
a prompt, and start using it.
AI-powered Agent Console
by Amazon Q for real-time conversational intelligence— including NBO/NBA recommendations,
summarization, and more.
Core Capabilities That Power SenCXConnect
Accelerated IVR Migration
Seamlessly migrate from legacy IVRs to modern, cloud-ready flows in record time.
Omnichannel Experience
Deliver consistent customer engagement across voice, chat, email, and messaging channels.
AWS Marketplace Integrated
Deploy instantly through AWS Marketplace with simplified billing and management.
AI-Powered Routing
Route every interaction intelligently using AI-driven intent, context, and customer insights.
Agent Assistance
Empower agents with real-time guidance, suggestions, and automated workflows for faster resolution.
Real-time Dashboard Analytics
Monitor performance instantly with live dashboards and actionable insights.
Discover What Makes
SenCXConnect Different
Get to know about SenCXConnect, how its different from other contact
centers, Download the asset to know more
AI-Driven Measurable
Business Outcomes
95%
Faster setup – from months to minutes
60%
Lower TCO – pay only for what you use
100%
Scalable – built to grow with you
99.99%
Uptime – enterprise-grade reliability and security
Faster ROI, Lower Costs, Zero Complexity
No AWS Expertise Needed
Immediate ROI
Instant Deployment
Deploy and go live within minutes—no lengthy implementation cycles or delays.
Reduced Operational Complexity
Why Choose SenCXConnect?
- Go live in minutes, not weeks or months, with automated provisioning.
- Deploy ready-made voice bots and workflows tailored to your industry.
- Seamlessly migrate from legacy platforms like Avaya or Genesys with minimal effort.
- Built on Amazon Connect, ensuring enterprise-grade security and limitless scalability.
- Accelerate time-to-value with faster setup, lower costs, and a usage-based model that delivers measurable returns.
AWS Certified Excellence
Your Contact Center, Ready in Minutes
Launch a fully functional cloud contact center in just minutes